Privacy and cookie policy
1. General information
This Privacy Policy applies to the website Vipcity.pl (hereinafter referred to as the "Website").
The administrator and owner of the Website is WarsawBusTravel.pl SP. Z O.O. with its registered office at ul. Paprotki 6, 05-830 Rusiec, registered in the National Court Register under the number
KRS 0000555025,
NIP: 534-250-29-02,
REGON: 361017968.
Contact with the Administrator is possible at the following address:
e-mail: contact@warsawbustravel.pl and
telephone number: +48 510 230 710
2. Purpose of data processing
Your personal data is processed for the purpose of:
– Provision of services available on the website (e.g. handling enquiries, reservations).
– Implementation of transport contracts and customer service.
– Sending responses to inquiries via the contact form.
– Sending marketing information (only with the express consent of the user – Art. 6 sec. 1 lit. a GDPR)
– Consideration of complaints and rectification of legal obligations (e.g. tax, service provision).
3. Scope of data processing
Depending on the service you are ordering, we may ask for:
– Contact details: Name, surname, e-mail address, telephone number.
– Data for the provision of the service: Delivery address, destination address, date, time and place of pickup, payment information.
4. Legal basis for processing
We process your data based on:
– Art. 6 sec. 1 letter a GDPR – your consent (e.g. for marketing).
– Art. 6 section 1 letter b of the GDPR – performance of the contract (e.g. fulfilment of an order).
– Art. 6 sec. 1 letter c GDPR – legal obligation (e.g. invoices).
– Art. 6 sec. 1 letter f of the GDPR – our legitimate interest (e.g. protection against abuse).
5. Data storage period
– Contact details from the form: 2 years from the last interaction.
– Order data: 5 full calendar years from the date of service provision (in accordance with the Accounting Act).
– Marketing data: Until consent is withdrawn.
– Cookies: According to browser settings or until they expire (details in section 8).
6. Transfer of personal data
Users’ personal data may be transferred to external entities providing services to the Administrator, such as:
– Subcontractors of services: Transport companies, online payment providers, IT providers (e.g. hosting).
– State authorities: Only in cases provided for by law (e.g. tax audit).
– Where data is transferred outside the EU/EEA, we use standard contractual clauses (SCCs) approved by the EC.
7. User rights
The user has the right to:
– Access to your personal data,
– Correct your personal data,
– Request the deletion of your personal data (“right to be forgotten”),
– Request to limit the processing of your personal data,
– Objecting to the processing of personal data,
– Transfer your data to another administrator,
– Withdraw consent to the processing of personal data at any time if the processing is based on consent.
– You have the right to lodge a complaint with the President of the Personal Data Protection Office if you believe that the processing violates the GDPR.
In order to exercise these rights, the user may contact the Administrator using the contact details provided above.
8. Cookies
The website uses cookies to:
– Facilitating the use of the Website,
– Collecting anonymous statistical data (necessary, analytical, advertising)
– Personalize content and advertising.
– Necessary cookies are used without consent. We activate the rest only with your consent, which you can express via the cookie banner.
The User has the option to change cookie settings in their web browser. However, blocking cookies may affect the functionality of the Site.
9. Protection of personal data
Data is encrypted during transmission (HTTPS protocol) and stored on servers with access control.
The Administrator takes appropriate technical and organizational measures to protect users' personal data against unauthorized access, disclosure, alteration or destruction.
10. Changes in policy
We update the policy in the event of changes in the law or functionality of the site. We will inform you about significant changes by e-mail or a message on the site.
11. Obligation to provide data
We do not make automated decisions, including profiling, that have legal effects.
– To conclude a contract, it is mandatory to provide the information necessary to provide the service
- Providing an email address
- Phone number
- Order address
– Destination address (additional stops)
Lack of this data will make it impossible to provide the service.
12. Contact
In case of any questions regarding the processing of personal data, users may contact the Administrator at the following e-mail address: contact@warsawbustravel.pl or by phone at +48 510 230 710.
Last update 01.04.2025
For any questions, please contact: contact@warsawbustravel.pl or +48 510 230 710.